Frequently Asked Questions

We're here to help

Can I book the ferry with you?

Yes – as Sealink agents we can book your return ferry trip to Kangaroo Island. There is no booking fee for guests of Ficifolia Lodge and we offer a discounted rate for our guests. Email us with your requirements or book your ferry direct with Sealink and Kangaroo Island Connect.

What do I need to bring?

All accommodation options are fully self-contained – including all linen, quilts, pillows, extra blankets and towels. All you need to bring is food and beverages. Coffee, tea, sugar and basic condiments including salt/pepper and some spices are provided.

Are there any shops or eating areas in Parndana?

Yes – there is a Hotel named Parndana Hotel with restaurant & bottle shop. You will also have access to Deli/Café/Supermarket/Post Office/ and Takeaway options. All located across the road from Ficifolia Lodge. Petrol & bottle gas is available also.

How far are you from the beach, jetty and boat ramp?

We are located in the township of Parndana. The closest beach is Stokes Bay on the North Coast and Vivonne Bay on the South Coast, both approximately a 30 minute drive away.

Why do people lift their finger when they drive past you?

It is the way the locals on Kangaroo Island greet each other. Try it and see how many people greet you back.

Does your property have disability access?

All apartments are at ground level, however we DO NOT recommend them as suitable for wheelchair access due to limited maneuverability in the bathrooms & other areas. Individuals with decreased mobility using walking frames or wheeled walkers should be fine with assistance provided.

Do all of your accommodation options have a BBQ?

Yes – We have a solid plate BBQ and area available for sharing with other guests. Plus we have provided a Gazebo area for outdoor dining.

Is there any play equipment for the kids on-site?

No – but there is a lovely children’s playground located within walking distance from Ficifolia Lodge. This is commonly referred to as the Lions Park, located at the corner of Wheaton Street & Jubliee Avenue. This area also provides BBQ area with shelter & seating as well as Public Toilets.

Can I bring the family pet?

Sorry, we do not allow pets on the property to ensure the comfort and enjoyment of all of our guests. Boarding kennels are available on the Island. Pets are not permitted in the National Parks.

What is your cancellation & deposit policy?

We do hope you understand the very challenging position we are facing with the need to find a balance between managing refunds and cancellations against ensuring our business can remain operational so we can trade through this crisis.

Thank you for your understanding. Please see our full revised terms and conditions below.

REVISED Cancellation Policy: effective from the 19th March 2020

Any cancellation of reservations made by the guest/client must be provided in writing to Ficifolia Lodge, and is subject to the below cancellation fees.

If a cancellation is received between the booking and 31 days before the arrival date, Ficifolia Lodge will retain a 10% deposit paid when making your booking if made, or if you have made your booking through on-line booking agents where we require a deposit equivalent the first night tariff the one night tariff will be non-refundable.

If a cancellation is received 30 -16 days before the arrival date, 50% of the total booking amount is payable.

If a cancellation is received between 15 - 0 days before the arrival date, 75% of the total booking amount is payable.